• Reservations should be made in writing and will be confirmed in writing

• 50% of the booking fee is to be paid in advance to confirm your booking

• Full pre-payment of the balance of total services booked, including a compulsory ‘Key, Cleaning and Breakage Deposit'* is required no later than 30 working days prior to your arrival date. Non-payment of the balance by this date will result in a 50% cancellation charge.

• Payment can be made by direct bank deposit (EFT) as per invoice

The ‘Key, Cleaning and Breakage Deposit’ differs from house to house and is refundable after the house has been scrutinised and all found in order.  Keys will not be handed over without the deposit having been received. For more detail, please refer to our Booking Terms and Conditions attached with your invoice.

No pets are allowed in any house not specifically identified as pet friendly. Most of the pet friendly houses only allow dogs and are charged per dog per booking.

Please take note of the dedicated beach areas where dogs are permitted with or without leashes. No dogs are permitted in the dune areas and are also not allowed to roam freely in the streets or the forest as it falls under Tsitsikamma National Park. 

• During High Season (15 Nov – 15 Jan) a minimum stay of 14 nights* is required

• During the Easter School Holidays a minimum stay of 7 nights* is required

• During the rest of the year a minimum stay of 4 nights is require

*=negotiable​

Cancellations will attract the following charges (all exclude the ‘Key, Cleaning and Breakage Deposit’ as well as extras paid in advance, for instance cleaning etc.):

• 100% cancellation charge for total services reserved if cancelled 13 or fewer days in advance; (this includes all ‘no-shows’ – non arrivals without written cancellation)

• 75% cancellation charge for total services reserved if cancelled between 14 and 29 days prior to arrival

• 50% cancellation charge as outlined above if cancelled between 30 and 44 days prior to arrival

• 25% cancellation charge as outlined above if cancelled between 45 and 59 days prior to arrival

• 0% cancellation charge if cancelled 60 or more days prior to arrival

• Check-in any time after 14:00

• Checkout is by  10:00  

• Unfortunately no early check-ins and late checkouts can be accommodated during November, December, and January as well as during the Easter holiday period or when there is a same day check-in booked for the house.

• There is an extra charge for checking-in or checking-out on Christmas day, Good Friday and New Year's Day.